Service agreement

1. Scope. This agreement governs the purchase, activation, use, renewal and cancellation of Axionserve VPS, dedicated server and multi-IP services. A product page is an information display; the accepted order, price, term, configuration and delivery scope form the service record.

2. Account and contact. Customers must provide accurate contact information and keep it current. Do not submit passwords, private keys, payment credentials or other secrets through support forms.

3. Payment. Axionserve currently accepts only USDT and USDC through the network shown at checkout. The customer is responsible for selecting the correct asset and network. A transfer is not an order confirmation until the payment is identified and verified. Network fees, wrong-network transfers and irreversible blockchain transfers are the customer’s responsibility.

4. Provisioning. Service activation depends on payment verification, supplier availability, technical validation and abuse review. Delivery credentials are sent only to the contact supplied in the order. The customer must change initial credentials and protect all access keys.

5. Acceptable use. Services must be used lawfully and in accordance with the Acceptable Use Policy. The customer is responsible for content, traffic, users, software, credentials and all activity under the service.

6. Availability and support. Availability, maintenance windows, response targets and support scope are described in the applicable SLA or order. Support requests should include the order or product reference, region, time and impact.

7. Suspension and termination. Axionserve may pause or terminate a service for non-payment, suspected fraud, abuse, security risk, legal requirement or material breach. Where practical, we will provide notice and an opportunity to correct the issue.

8. Cancellation and refunds. Eligibility is determined by the applicable service, activation status, billing term and Refund Policy. Activated, consumed, customized, third-party or blockchain transaction costs may be non-refundable.

9. Liability. To the extent permitted by applicable law, Axionserve is not responsible for indirect loss, lost profits, lost data, market fluctuation, upstream outages or customer-controlled changes. Customers must maintain independent backups.

10. Changes and contact. We may update this agreement for operational, legal or security reasons. The current version and effective date are published on this page. Questions and formal notices may be sent to support@axionserve.com.